Shipping Policy

Deskmat Studio ships to supported destinations shown at checkout.

All orders are subject to product availability, address verification, payment review, and carrier service availability.

Orders typically require 2 to 5 business days for production and processing before shipment.

During product launches, holidays, peak demand periods, or unusual operational events, processing times may be longer.

After dispatch, estimated transit times generally range from 7 to 15 business days, depending on destination, carrier conditions, customs processing, and local delivery networks.

These timelines are estimates only and are not guaranteed.

We currently ship to selected countries and regions supported by our website and carriers.

If your country is not available at checkout, we are currently unable to ship there.

Shipping fees, if applicable, will be displayed at checkout before payment is completed.

Any free shipping offer applies only where specifically stated on the website at the time of purchase.

For international orders, customs duties, import taxes, brokerage fees, or similar destination-country charges may apply depending on the laws of the destination country.

Unless otherwise explicitly stated at checkout, these charges are the responsibility of the customer.

Customers are responsible for complying with local import requirements.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is delayed, returned, lost, or misdelivered because of an incorrect or incomplete address provided by the customer, we may be unable to offer a refund or free replacement.

If you notice an address error, contact us immediately at support@deskmat.studio. We cannot guarantee address changes once production or shipment has begun.

Where tracking is available, tracking information will be provided by email after the order has been shipped.

Tracking updates may take time to appear and may vary by carrier and destination.

If your tracking shows delivered but you have not received your package, please first check with household members, neighbors, reception, building staff, or your local carrier.

If you still cannot locate the package, contact us at support@deskmat.studio and we will review the issue with you.

We are not responsible for theft or loss after confirmed delivery, but we will try to assist where possible.

If a package is confirmed lost in transit, we may offer a replacement, store credit, or refund after completing our carrier review process.

If a package is returned to sender because of an incorrect address, failed delivery attempts, or refusal to pay applicable import charges, we may deduct original shipping and handling costs from any refund where permitted.

In some cases, items may ship separately depending on fulfillment logistics, even if ordered together.

If this occurs, you may receive multiple tracking updates.