Privacy Policy

Deskmat Studio respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit deskmat.studio, create an account, place an order, sign up for updates, or contact us.

This policy is intended to reflect Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable privacy laws.

We may collect personal identification and order information such as your name, billing address, shipping address, email address, phone number, order history, and customer support messages.

We may also collect payment-related information through our payment processors, but we do not store full payment card numbers on our own systems.

When you use our website, we may collect technical and usage information such as IP address, browser type, device information, pages viewed, referring website, and interactions with our site.

If you subscribe to marketing communications, we also collect your preferences and consent status.

You directly provide most of the personal information we collect when you place an order, fill out a form, contact us by email, subscribe to updates, or otherwise communicate with us.

We collect certain information automatically through your browser, cookies, and similar technologies when you use or view our website.

We may also receive information from service providers and partners involved in operating the website and fulfilling orders, such as payment processors, shipping providers, analytics providers, and ecommerce infrastructure providers.

We use your information to process and deliver orders, manage your account, provide customer support, and communicate with you about purchases, returns, and service-related updates.

We may use personal information to improve our products, website performance, fraud prevention measures, and overall customer experience.

Where permitted by law or where you have consented, we may send you marketing emails about products, launches, or offers that may interest you.

We may share personal information with trusted service providers that help us operate the business, including payment processors such as Stripe, shipping carriers, website hosting or commerce platform providers, analytics providers, and email service providers.

We may also disclose information where required by law, to respond to lawful requests, to protect our rights, or as part of a business transaction such as a merger, financing, or sale of assets.

We do not sell your personal information to third parties for their own marketing purposes.

We store personal information with reputable cloud and operational service providers that use safeguards appropriate to the sensitivity of the information.

Because some of our service providers may operate outside Canada, your information may be processed or stored in other jurisdictions where it may be subject to lawful access by courts, regulators, or law enforcement.

We keep personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal, tax, accounting, or fraud-prevention obligations, and resolve disputes. When information is no longer required, we will delete it, anonymize it, or securely destroy it where appropriate.

If you opt in to marketing, we may send you emails about new products, offers, or updates from Deskmat Studio.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us at support@deskmat.studio.

We do not share your personal information with other companies for their own direct marketing unless you specifically consent.

Cookies are small text files placed on your device to help websites function, remember preferences, keep carts or sessions active, and understand how visitors use the site.

We use cookies and similar technologies for essential website functionality, analytics, performance measurement, and user experience improvements.

You can usually control cookies through your browser settings. Disabling some cookies may affect how the website functions.

Subject to applicable law, you may request access to the personal information we hold about you, ask that inaccurate or incomplete information be corrected, and ask questions about how your information has been used or disclosed.

You may also withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. In some circumstances, you may request deletion or anonymization where the information is no longer required and we are not legally required to retain it.

If you make a request, we will respond within the time required by applicable law, which is generally within 30 days under PIPEDA. To exercise your rights, contact us at support@deskmat.studio.

Our website may contain links to other websites or services. This Privacy Policy applies only to our website and our handling of your information. If you follow a link to another website, you should review that website's own privacy policy.

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. The latest version will always be posted on this page with the updated effective date when we make material changes.

If you have questions about this Privacy Policy, the personal information we hold about you, or a privacy-related request, you can contact us at support@deskmat.studio.

Mailing address:
Deskmat Studio
29 Bremner Blvd
Toronto, ON
Canada