Privacy Policy

This Privacy Policy explains how Deskmat Studio collects, uses, stores, and discloses personal information when you visit deskmat.studio, place an order, contact us, or interact with our services.

We are committed to handling personal information responsibly and in accordance with applicable privacy requirements for commercial activity in Canada. Private-sector businesses engaged in commercial activity are generally subject to PIPEDA.

We may collect the following categories of personal information:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment-related information processed by our payment providers
- Website usage information, including cookies and analytics data
- Communications you send to us

We collect information directly from you, automatically through your use of our website, and from trusted service providers that help us operate our business.

We use personal information to:
- Process and fulfill orders
- Communicate with you about your order
- Provide customer support
- Detect and prevent fraud or abuse
- Improve our website, products, and services
- Send marketing emails or promotions where permitted and where you have consented
- Comply with legal and regulatory obligations

We may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, analyze traffic, measure ad performance, and improve user experience.

These technologies may be provided by Shopify, analytics providers, advertising platforms, and social media partners.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

We may share personal information with service providers that support our business operations, including:
- Website and e-commerce platform providers
- Payment processors
- Shipping and logistics providers
- Email and customer support tools
- Analytics and advertising partners
- Fraud prevention and security service providers

We may also disclose information where required by law, to protect our rights, or in connection with a business transfer, merger, or sale.

We do not sell your personal information in the ordinary course of our business.

If you sign up for our newsletter or otherwise consent to receive promotional messages, we may send you marketing emails about our products, launches, and offers.

You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at support@deskmat.studio.

Commercial electronic messages sent in Canada generally require consent and must include identification and an unsubscribe mechanism.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information we hold about you.

You may also withdraw consent to certain uses of your information, subject to legal or contractual restrictions and reasonable notice.

To make a privacy request, contact us at support@deskmat.studio.

PIPEDA guidance for businesses emphasizes openness, access, and accountability in how organizations handle personal information.

Our website may contain links to third-party websites or services. We are not responsible for the privacy, content, or security practices of third parties.

When you use third-party payment processors, social media platforms, or analytics tools, your information may also be subject to their policies.

Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or website features.

The updated version will be posted on this page with a revised effective date.