Frequently Asked Questions
01What does Deskmat Studio sell?
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What does Deskmat Studio sell?
Question 01
Deskmat Studio offers desk mats, mouse pads, and related desk accessories through deskmat.studio. The current storefront includes curated designs alongside a custom upload option for customers who want their own artwork on a deskmat.
The catalog is built around a quieter visual system and a consistent fit across different desk sizes, with products intended for modern workspaces, home desks, and gaming setups.
02What materials and finish do the deskmats use?
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What materials and finish do the deskmats use?
Question 02
Our deskmats use a premium cloth top with a non-slip rubber base. Stitched edges help keep the overall finish cleaner over long-term use.
The surface is tuned for everyday desk setups, and the artwork is applied to a standard blank deskmat mockup so the final presentation stays consistent across the collection.
03What sizes are available, and does artwork crop change by size?
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What sizes are available, and does artwork crop change by size?
Question 03
Available sizes are shown on each product page. Size options can vary, and pricing updates based on the selected format.
Final crop adjusts slightly to match the selected size. Colour and framing are designed to stay consistent across the full size range, but minor composition shifts are part of adapting artwork to different dimensions.
04Can I upload my own design?
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Can I upload my own design?
Question 04
Yes. You can use the Upload Your Own Design page to submit artwork for a custom deskmat order.
If you want a custom design, start on Upload Your Own Design and follow the product setup flow from there.
05How are prices shown, and what about tax and shipping?
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How are prices shown, and what about tax and shipping?
Question 05
Prices may be displayed in Canadian dollars (CAD) or United States dollars (USD), depending on the currency selected on the website.
Product pages show price before tax. No sales tax is charged at checkout at this time.
Shipping is currently offered at no additional charge unless otherwise stated on the website at the time of order.
06Where do you ship, and how is delivery handled?
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Where do you ship, and how is delivery handled?
Question 06
Deskmat Studio offers delivery in Canada and internationally, depending on the delivery options available at checkout.
Orders are delivered to the address entered when the order is placed. Except in special cases or when an item is unavailable, products are usually delivered in a single shipment.
For orders outside Canada, import duties, taxes, or customs fees may apply depending on the destination country, and those charges remain the responsibility of the customer.
07What is the return and refund policy?
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What is the return and refund policy?
Question 07
You may request a return within fourteen (14) days of receiving your order by contacting support. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Returned products should be sent back in their original condition, including packaging, accessories, and documentation. Items that are damaged, soiled, or incomplete may not be eligible for a refund.
If you need the full policy terms, review our Terms and Conditions and Privacy Policy pages.
08How can I track my order or contact support?
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How can I track my order or contact support?
Question 08
You can track order progress through the website, your account dashboard, or order emails sent by Deskmat Studio.
For order help, return requests, or general questions, contact support@deskmat.studio.
For more information about store policies, see our Terms and Conditions and Privacy Policy pages.